Shipping & Taxes
At Sedaz lingerie, we want your online shopping experience to be enjoyable, simple and successful. Please review our shipping policies and procedures. If you have any questions or concerns regarding our policies, you may contact us at: 1-250-847-3170 or email us at: firstname.lastname@example.org. During business hours, you could utilize our live chat icon which will allow you communicate with us, here at Sedaz.
*Orders placed over the phone may only be paid for with a credit card, existing in-store credit, or Sedaz Lingerie in-store gift certificate. Sedaz Lingerie follows the correct, legal procedures for processing non-card present credit card transactions.
**Emailed orders may only be paid for with a credit card, existing in-store credit, or Sedaz Lingerie in-store gift certificate. Please note, for your credit card safety, Sedaz Lingerie will contact our emailing customers via telephone, to collect the necessary credit card information required to process payment. For your protection, you should never send your credit card information via email. Sedaz Lingerie follows the correct, legal procedures for processing non-card present credit card transactions.
Your online payment options are Visa, MasterCard or PayPal. Paypal is an online secure processor that allows customers to send e-payment for products and services via Visa, MasterCard, American Express, Discover Card, or directly from an approved bank account.
Your payment options for phone or email orders are Visa, MasterCard, existing in-store credit, or Sedaz Lingerie In-Store Gift Certificates.
Orders are processed as they are received, during our regular business hours, Monday-Friday, excluding local holidays, and national and B.C. provincial statutory holidays.
Orders placed before 3 pm (Pacific Standard Time) Monday-Friday, excluding national and B.C. provincial statutory holidays, will normally ship the same day. Orders placed after 3 pm (Pacific Standard Time), will normally ship the next business day.
If you require your package to be shipped express, please contact us at: 1-250-847-3170 or email us at: email@example.com. During business hours, you could also utilize our live chat icon which will allow you communicate with us, here at Sedaz. Please be advised that if you email Sedaz lingerie for express shipping services, Sedaz lingerie cannot guarantee that your order will be processed on time.
Our shipping rates are as follows:
*Please note that USA and international orders may be subject to duties and taxes, as assessed by international customs. If customs duties and taxes are applied to an order, these charges are in addition to shipping charges, and are the responsibility of the customer. We include the documentation required by international and US customs, in order to clear your parcel, including documentation for products made in North America.
Sedaz lingerie will also not be held responsible for any additional fee the local carrier may charge.
** All online purchases ordered under our “Free Shipping” promotion will be carried out via Canada Post Expedited Shipping or USPS. If another carrier option is desired, regular shipping rates will apply. “Free Shipping” promotions apply to Canadian shipments.
Sedaz lingerie may upgrade the shipping method at its own discretion and expense.
Our online store is able to ship to most countries in the world. If you do not see your location in the drop-down menu in the cart, please contact us at 1 (250) 847-3170 or email us at firstname.lastname@example.org for detailed information regarding shipping to your country, including rates and delivery estimates.
In-Store Pickup Option
If you selected “pick up in-store” as your shipping option during checkout, no shipping charge will be added to your total, your order will not be shipped. When your order status is updated to “ready for pickup”, you will be responsible for picking up your order at our Smithers BC location, at the following address:
1165 Main Street
Please allow up to 2 business days for your “pickup” order to be processed and ready for pickup. You may authorize another individual to pick up your order for you. If you choose to do so, please enter the first and last name of the individual who will be picking up your order, in the “PickUp Name” space at checkout.
*Please note that if the name of the person who comes to pick up your order, differs from the PickUp Name specified at checkout, he or she will not be allowed to leave with the order, until we successfully make contact with you, either by phone or email, and receive authorization from you, to give the individual your order.
Unless Sedaz Lingerie is instructed by the customer to hold a completed order longer, if an online order is not picked up from our Sedaz Boutique within 90 days of the original order date, the customer will be refunded in the same form of payment used at checkout, and the merchandise contained in the order will be returned to our regular stock.
Estimated Delivery Dates
Shipping times are dependent on the shipping method you choose during the checkout process, and the date the order is processed. Orders are processed within 2-3 days, during our regular business hours, Monday-Friday, excluding local holidays, and national and B.C. provincial statutory holidays. Orders placed before 2 pm (Pacific Standard Time) Monday-Friday, excluding national and B.C. provincial statutory holidays, will normally ship the same day. Orders placed after 2 pm (Pacific Standard Time), will normally ship the next business day.
Sedaz lingerie will make every effort to ensure you receive your order on time, but unfortunately once the package has been given to the carrier, shipping times are beyond our control.
Please see estimated delivery dates below, as listed on the carriers’ websites:
* Shipping and delivery dates are an estimate only. Sedaz Lingerie cannot be held responsible for delayed delivery times, for reasons including, but not limited to:
- Local, provincial/state, or national holidays
- Delays at customs (international orders only)
- Postal strikes or closures
- Natural or manmade disasters
**Please be advised that if you email Sedaz lingerie for express shipping services, Sedaz lingerie cannot guarantee that your order will be processed on time. The best way to ensure that you receive your package on time, is to phone us at 1-(250) 847-3170 and speak to someone directly.
Order Status & Tracking
Orders to be Shipped
After your online order has been processed and shipped you will receive a confirmation email from the carrier, with a tracking number for your package. You may copy and paste this tracking number into the tracking field on the carrier’s website; for Canada Post tracking, click here. Alternatively, if you have an online member profile at Sedaz lingerie you will have access to your order details, and up-to-date tracking information under the “Pending Orders” tab in your account.
Orders to be Picked Up In-Store
After your online order has been processed, you will receive an email notifying you that your order is ready to be picked up in-store. If you have an online member profile at Sedaz lingerie, you will have access to your order details and status under the “Pending Orders” tab in your account.
If you have questions or concerns regarding the status of your order, please contact us at 1-(250) 847-3170 or email us at email@example.com
While we do our best to ensure online inventory levels are accurate, there is always the possibility of data errors, or that popular items may be sold in-store before the automatic, hourly update process occurs. In the rare event that an item you have ordered online is not actually in-stock, you will be notified and refunded accordingly within 24 business hours, and the rest of your order will ship as normal. You may contact us at: 1-(250) 847-3170 or email us at firstname.lastname@example.org if you would like to be notified and have the item held for you when it becomes available again; however, we do require a minimum 50% deposit on all back orders.
If the refund for a back ordered item causes your order to fall below the $200 free shipping minimum, your shipping for the first order will still be free of charge. If you opt to place a deposit on a refunded, out-of-stock item, you will be charged our regular flat rate for the second shipment.
Sales, Promotions & Discounts
Our online merchandise is priced the same as the merchandise in our store, with the exception of exclusive in-store or online promotions. Occasionally, Sedaz Lingerie may offer a time-limited promotion that is applicable only to in-store sales OR online sales. In such case, the pricing between the store and the online store may vary. Purchases made either online or in-store during such promotions, will not be offered price adjustments after the point of sale.
When purchasing online, a sale price will be listed next to the regular price. If on sale, the regular price will appear with a strikethrough.
We do not issue price-adjustments on previously purchased merchandise, online or instore.
Canada The GST/HST applicable to your province will be charged on your purchase. USA & International There will be no sales tax added to your purchase by Sedaz lingerie. Sales tax may be added by US/international customs, or by your chosen carrier. You will be required to pay any charges added by third parties, upon receipt of your shipment. Sedaz lingerie cannot be held responsible for any such charges.
FREE SHIPPING ON ORDERS OVER $199 TO CANADA!
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